Our Work
A range of organizations. One consistent approach.
New Leaf Global Services supports founders, nonprofits and growing organizations across sectors because operational challenges rarely stay neatly inside industry lines.
The work may look different from one organization to the next, but the goal is consistent:
Create clearer structure, build practical systems and help important work move forward.
Where the work shows up:
Small businesses
Founders & entrepreneurs
Nonprofits
Social enterprises
Community organizations
Professional services
Health & wellness
Tourism & hospitality
Property services
Associations
Women-led organizations
Social-impact initiatives
Organizations New Leaf Global Services has supported
Examples of the work
Operational Structure & Documentation
Assessments, SOPs, role clarity, workflows and systems designed around the way an organization actually works.
Growth & Implementation
Turning strategic priorities into projects, timelines, owners and action.
Business Development & Partnerships
Research, outreach, proposal support and coordination that moves opportunities forward.
Fractional Leadership
Stepping into a senior operational role when leadership needs experienced capacity without another full-time executive.
Project & Initiative Leadership
Taking defined projects from idea through execution rather than adding them to an already overloaded leader's list.
Client stories
What the work looks like in practice.
The best way to understand New Leaf Global Services, isn't through a list of services.
It's through what changes when someone finally has experienced operational support in their corner.
CREATIVO
From scattered systems to a clearer client experience.
The challenge
Creativo founder Dana Bizzarrino-Ramsay reached out while feeling overwhelmed by the backend of her business.
Client onboarding was largely manual. There was no CRM. Information lived across paper, email, notes and memory, and she wanted an outside perspective on what systems would actually make the business easier to run.
The work
Through a Founder Expansion Roadmap, New Leaf reviewed the business from an operational perspective and identified practical opportunities to improve systems, client onboarding and service structure.
The work helped clarify:
Where a CRM could reduce manual work
What should be automated
How information could be centralized
Opportunities to improve service packaging
Practical next steps for building a more organized backend
What changed
Dana implemented a CRM and began automating work that had previously been handled manually.
New inquiries could move through a more streamlined pipeline, and one client specifically commented on how quickly the process moved from website inquiry to contract and first invoice.
Most importantly, information was no longer scattered across multiple places.
“Jessie is someone who can take a look at your business and offer an outside perspective and help you line your ducks in a row. She will offer a plan, suggestions, and actions you can take to help your business get unstuck and operate better.” - Dana Bizzarrino-Ramsay · Creativo
How Dana described the experience: Calming. Relaxed. Effective.
FEMXCHANGE
Getting out of the weeds during a major season of change.
The challenge
FemXchange founder Caroline Mastropaolo was deep in the operational side of the organization during a significant period of change.
As a solo founder, she was carrying a great deal of the work herself and needed an outside operational perspective to help identify what mattered most and where effort would actually move the organization forward.
The work
New Leaf worked with FemXchange on operations and systems optimization, helping bring fresh perspective to priorities while staying aligned with the organization's brand and value proposition.
The engagement focused on sorting through the operational picture, identifying what mattered most and helping create clearer direction during a period of transition.
What changed
Caroline identified three tangible outcomes from the engagement:
Time saved
Improved processes
Funding secured
But the impact wasn't only procedural.
For a solo founder navigating change, having a strategic partner in the work mattered too.
“Jessie jumps into the weeds with you and helps you sort through it.
She has your back through and through. You won't want her to ever leave!” - Caroline Mastropaolo · FemXchange
Caroline described New Leaf's approach as: Organic. Curious. Strategic.
And when asked what was most valuable:
“As a solo founder, having someone in your corner, who is so genuine, supportive, and enthusiastic meant the world.”
What People Are Saying
“Jessie has been an incredible support to me and to The Wine Spa.
She helped bring new ideas to life — including our lunch and fundraising programs — and played a key role in connecting me with other professionals who’ve had a real impact on our business growth.”
- Angela Szubielski
Founder & Owner, The Wine Spa
“Jessie was fantastic to work with — extremely helpful and understanding. I took away some things from the call that I can put into action immediately. Thanks, Jessie!”
- Kirsten D.
Autistic Disability Advocate & Independent Travel Advisor
“Jessie will have your back like you wish every other contractor would.”
- Caroline Mastropaolo Founder, FemXchange
“Your mind and stress level will thank you for reaching out and taking that step to fix your business and get you moving in a forward direction again.”
- Dana Bizzarrino-Ramsay
Creativo
New Leaf Global Services In practice
We don't just advise organizations. We build and run them too.
New Leaf Global Services Inc. is also the operational home behind two active ventures:
The BraveArt Project and Second Tide Property Services.
They operate in very different industries.
That's part of what makes them useful proof.
The same fundamentals still apply: positioning, systems, client experience, administration, partnerships, financial decisions, workflows, marketing, project management and figuring out what to do when the plan meets real life.
The BraveArt Project
Creative Wellness + Social Impact
The BraveArt Project creates therapeutic art experiences, resources, workshops and community partnerships designed to make creative wellness more accessible.
Behind the public-facing work sits the same operational thinking New Leaf Global Services brings to clients:
Program development
Partnerships
Grant administration
Logistics
Systems
Marketing
Community outreach
Growth planning
Second Tide Property Services
Locally Owned. Family Operated. Built From the Ground Up.
Co-founded by Jessie and her husband, Shane Taylor, Second Tide Property Services serves homeowners, seniors, property managers, real estate professionals, investors and small businesses.
New Leaf Global Services provides much of the operational infrastructure behind the business, including:
Systems and administration
Pricing and quoting
Proposals
Client experience
Business development
Marketing
Processes and documentation
Growth planning
Why This Matters
Operations look different when you have to live with the decisions.
Anyone can talk about an operational framework.
Running businesses means testing those ideas against customers, cash flow, staffing, changing plans, vendors, marketing, mistakes, growth and the days when absolutely nothing goes according to plan.
That experience shapes how New Leaf works with clients.
That's where operational thinking becomes real.
Bring That Thinking Into Your Organization
Ready to make the work easier to carry?
You don't need to arrive with the solution.
Tell me what's happening, what's getting stuck and what you're trying to move forward.
New Leaf Global Services Inc.
Fractional COO + Operations Consulting.
Dartmouth, Nova Scotia.
Serving organizations across Canada.
Connect
902-717-7604
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